Privacy Policy

Sniffs & Licks

Last Updated: March 6, 2025

Sniffs & Licks (“Company”, “Platform”, “We”, “Our”, “Us”) values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, process, and protect your personal data when you use our website www.sniffsandlicks.in, mobile applications, and related services (collectively referred to as the “Platform”).

This Privacy Policy is designed to comply with the Digital Personal Data Protection Act, 2023 and other applicable data protection laws in India.

By accessing or using the Platform, you consent to the collection and processing of your data as described in this policy.

1. Definitions

For the purposes of this Privacy Policy:

• Personal Data — Any data about an individual who is identifiable by or in relation to such data.
• User / Data Principal — Any individual who accesses or uses the Platform.
• Processing — Any operation performed on personal data including collection, storage, use, sharing, or deletion.
• Vendor — Third-party businesses providing products or services through the Platform.

2. Information We Collect

We may collect the following categories of personal information:

A. Personal Identification Information

• Full name
• Email address
• Phone number
• Profile information

B. Account Information

• Username and password
• Account preferences
• Transaction history

C. Pet Information

To provide personalized pet services, we may collect:

• Pet name
• Pet breed
• Age
• Medical conditions (optional)
• Vaccination information (optional)

D. Payment Information

Payments on the Platform are processed through third-party payment gateways. We may collect limited payment information such as:

• Transaction ID
• Payment method
• Billing details

We do not store full card or banking information.

E. Device and Technical Information

When users access the Platform, we may automatically collect:

• IP address
• Device type
• Browser type
• Operating system
• Location data (approximate)

F. Communication Data

We may collect information when users:

• Contact customer support
• Submit reviews or feedback
• Participate in surveys or promotions

3. Purpose of Data Collection

We collect personal data for the following purposes:

• Service Delivery — Processing orders and bookings; connecting users with vendors; managing appointments
• Platform Functionality — Creating and managing user accounts; enabling secure login and authentication
• Payment Processing — Processing transactions through payment gateways
• Customer Support — Responding to inquiries and complaints
• Communication — Sending order confirmations; sending service updates
• Platform Improvement — Analyzing usage patterns; improving platform performance
• Legal Compliance — Complying with regulatory obligations

4. Consent

By using the Platform, users provide consent for the collection and processing of personal data for the purposes described in this Privacy Policy. Users may withdraw consent at any time by contacting us at the email provided below. Withdrawal of consent may limit the ability to access certain services on the Platform.

5. Sharing of Personal Data

We may share personal data with the following entities when necessary:

• Vendors — User information may be shared with vendors to fulfill bookings and orders. This may include: name, phone number, pet information, delivery address.
• Payment Processors — Payment information may be shared with third-party payment processors to facilitate transactions.
• Logistics Partners — Delivery partners may receive: name, contact number, delivery address.
• Legal Authorities — We may disclose personal data if required by law, by government authorities, or to protect legal rights or investigate fraud.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Prevent fraud

When data is no longer required, it will be securely deleted or anonymized.

7. Data Security

Sniffs & Licks implements reasonable technical and organizational security measures to protect user data, including:

• Secure servers
• Encryption protocols
• Access control systems
• Secure payment processing

However, no method of transmission over the internet is completely secure. Users acknowledge that they share information at their own risk.

8. Cookies and Tracking Technologies

The Platform may use cookies and similar technologies to:

• Improve user experience
• Remember user preferences
• Analyze platform traffic

Users may disable cookies through browser settings, though some features of the Platform may not function properly.

9. User Rights Under the DPDP Act

Under the Digital Personal Data Protection Act, 2023, users have the following rights:

• Right to Access Information — Users may request details regarding how their personal data is being processed.
• Right to Correction — Users may request correction or updating of inaccurate personal data.
• Right to Erasure — Users may request deletion of personal data where it is no longer necessary.
• Right to Withdraw Consent — Users may withdraw consent previously granted for data processing.
• Right to Grievance Redressal — Users may file complaints regarding data processing practices.

Requests may be submitted via the contact details provided below.

10. Children’s Privacy

The Platform is not intended for individuals under the age of 18 years. We do not knowingly collect personal data from minors. If we become aware that personal data of a minor has been collected without appropriate consent, such data will be deleted.

11. Third-Party Links

The Platform may contain links to third-party websites or services. Sniffs & Licks is not responsible for the privacy practices of these third-party platforms. Users are encouraged to review the privacy policies of external websites before sharing personal information.

12. Data Transfers

User data may be stored or processed on servers located within or outside India. When such transfers occur, appropriate safeguards will be implemented to ensure data protection.

13. Updates to Privacy Policy

Sniffs & Licks reserves the right to update this Privacy Policy at any time. Updated policies will be posted on the Platform with a revised “Last Updated” date. Users are encouraged to review this policy periodically.

14. Grievance Officer

In compliance with the Digital Personal Data Protection Act, 2023, the Platform has appointed a Grievance Officer. For questions, concerns, or complaints regarding this Privacy Policy, users may contact:

Grievance Officer
Sniffs & Licks
Email: ankit.kohli@sniffsandlicks.in
Website: www.sniffsandlicks.in

We will respond to grievances within a reasonable timeframe as required by applicable laws.

15. Contact Information

For any privacy-related inquiries, users may contact:

Sniffs & Licks
Website: www.sniffsandlicks.in
Email: ankit.kohli@sniffsandlicks.in